Sattva natural eligible to accept return if the product must be unused and in the same condition that you receive it. It must also be in the original packing.
In case, the product has received defective/ damaged/wrong product, they need to send product photo to firstname.lastname@example.org
To return any items, please inform at our customer care number at +91-9426025801 or by email at email@example.com
If 15 days have gone by your purchase,unfortunately you are not eligible for exchange and refund.
In case the customer has received damage, defective & wrong product, To replace any items ,please inform at our customer care number at +91-9426025801
Once the shipment gets delivered to the customer & they asked for replacement of unwanted or not interested or place wrongly products so will not do the replacement on such case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund in case the customer has received damage, defective and wrong product.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In case of damaged, defective and wrong product received, the shipping expenses will be beard from our end. The package will be picked up within 2-5 business day from customer.
It will take 6-8 business day for re-dispatch and take 7-8 days for refund.
If customer refuse to take COD parcel once so on their next order they have to pay additional 60 rs as cancellation fee of previous order.
Refund will only be done in case the customer has received damage, defective, wrong product, refund will be processed through 10 working days, product can be re-dispatched within 2 days once the reverse product etc delivered back to us.
The refund will be made through directly to customer’s bank account. For that customers need to provide their bank details.
If you are not received a refund within 10 working days after conformation, please inform at our customer care number +91-9426025801 or by email firstname.lastname@example.org
Please note that you cancel your order within 12 hours of placing your order or before its dispatched from our side.
Once the order dispatched, it cannot be cancelled under any circumstances & also customer cannot claim for refund.
Area not serviceable, we will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.
If customer has refused or cancelled two or more previous order so next order will be cancelled automatically, they need to place one order in prepaid mode.